POLICIES AND CONDITIONS

Ordering Policies

All orders must be prepaid (except Canadian COD orders). We accept all major credit cards via PayPal only. We also accept cash, money orders and certified cheques by mail.  All Canadian residents are subject to current Federal Sales Tax (GST). All Ontario residents are subject to Provincial Sales Tax (PST). Foreign orders could be subject to tariffs and/or import taxes.

PRICES: All prices are subject to change without prior notice.

PRICE QUOTES: Price quotes are valid for 30 days.

BACKORDERS: Backorders will be shipped when they become available. Some items require prepayment.

SHIPPING: Shipping is via Xpresspost unless other arrangements made. Special freight services are available when necessary.

SHIPPING CLAIMS: If there is any obvious damage to the shipment, please note it on the Bill of Lading at the time of receipt. Hidden damage should be reported to the carrier immediately. We will assist the customer in any matter arising from damage to the shipment. However, all damages are to be settled between the customer and the carrier.

RETURN POLICY: No cash returns, in store credit only. No returns after 14 days. No returns on manufactured products offered under the CTA brand name, including exhaust systems and intake kits. Computer chips may be returned to the manufacturers for replacement or modification. No refunds on electronic components. Shipping costs are non refundable. Please contact us prior to returning an item for a return authorization number. This number should be posted clearly on the outside of the package before it will be accepted. We will not accept any returns without this number. All returns, no exceptions, are subject to a 25% restocking fee, no refunds on shipping charges. Parts must be in original packaging. There will be no returns on electrical, used or damaged parts. All shipping of returns must be prepaid by the customer. Any applicable customs charges, duties and taxes are the sole responsibility of the sender. This amount will be deducted from the refunded amount. Please devalue the cost of the item when shipping across the border, to minimize any fees incurred.

Company Policies

LEGALITY OF PARTS: Certain parts may not be legal in your State/Province or on pollution controlled vehicles. The Customer accepts full legal responsibility for any or all parts purchased from CTA and agrees to "hold harmless" CTA in any legal matter arising from non-legal use of such parts.

WARRANTY: All products are warranted by the manufacturer (if any exists) to be free from defects prior to installation. Any modification, improper installation or improper use voids these warranties. These warranties do not cover any direct or indirect costs, such as labour, arising from the use of our products. CTA will assist the customer in returning items for warranty coverage. All shipping of warranty returns must be prepaid by the customer. Performance parts manufactured or assembled by CTA Automotive Consulting are intended for competition use only and are not backed by any guarantees or warranties, and the user assumes all risks involved with installation and modification of their vehicle.